Yeti Casino Terms and Conditions

Our company and your account

L&L Europe Ltd operates Yeti Casino. The company is registered in Malta as C53706. Its Gambling Commission remote casino licence is 38758 for residents of Great Britain. It also holds Malta Gaming Authority licence MGA/B2C/211/2011.

Registration requires a minimum age of 18, or a higher legal age where that applies. You are responsible for meeting the legal restrictions in your place of residence. We may request age evidence and hold funds until age is verified. If an account holder is underage, we cancel their stakes and bets, return deposits to the lawful holder of the original payment method and close the account.

One personal account

Keep your registration information accurate and current. Your login details must remain private. Accounts cannot be bought, sold or transferred.

British customers may have one account with this casino. If you create duplicates, we keep the first account and close the later ones. Winnings on the closed accounts are forfeited and remaining deposits returned. Money already lost on confirmed bets through a duplicate account is not refunded.

Verification

We check identity electronically when you register. If those checks do not establish who you are, you must provide digital identity evidence before depositing, using a bonus or gambling.

Further checks may cover your address, payment methods and where your funds or wealth come from. Additional documents may be needed when circumstances change. We can delay a withdrawal while required verification is outstanding.

Payments

Accounts transact in British pounds. The usual minimum deposit is £5, and we credit it once the payment provider confirms it. The maximum for an individual deposit depends on the method and is displayed during the deposit process.

Use a payment method in your own name. Someone else must not provide either the payment method or its funding. If we detect this, we close the account, void winnings and return remaining deposits to their original method. UK customers cannot pay by credit card. Money cannot be transferred between player accounts.

Withdrawals

The normal minimum withdrawal is £5. Contact our team if you need a smaller amount. We return funds using the method and account used to deposit. A new method must be verified, and a submitted withdrawal request cannot be undone.

Ordinary withdrawals have no casino fee, although the payment provider may charge. A withdrawal without account activity incurs a processing charge of 5%. If you deposit and withdraw daily, we may ask you to withdraw less often or apply a fee disclosed beforehand.

We aim to process requests within 24 hours on working days. Arrival depends on the payment method and may take up to five business days. A bank transfer typically takes two days. These periods do not remove the need to complete verification.

Pooled progressive-slot jackpots exceeding £50,000 may take up to 30 working days to be deposited, depending on the financial institutions involved. Payment uses the currency in which the supplier pays L&L Europe.

Bonuses and bets

A bet cannot be recalled after placement unless it is voided under the applicable terms. If a bet is not processed, its full value returns to your account.

Promotions have individual conditions available before you accept them. We honour accepted offers under their applicable conditions. Bonus funds cannot become withdrawable cash until the required conditions have been met. Abuse of the welcome offer can remove eligibility for that offer and other promotions.

Inactivity

A real-money account becomes inactive after 12 months without access or transactions. Unresolved verification requirements after 12 months can also lead to this classification.

We make reasonable efforts to contact you at least 30 days before inactivity begins. We then try to return remaining deposits to the primary payment method registered on the account. Only if that return cannot be made do we charge £10 each month from month 13 while a balance remains. We close the account when the balance is exhausted.

You can ask our team to reactivate or close an inactive account, or arrange a withdrawal, subject to the necessary checks. Creating another account would breach the one-account rule.

Disputes and changes

Bring complaints to our customer support team. After our internal procedure ends with a final decision and the dispute remains unresolved, eCOGRA offers independent adjudication without a charge to you. For UK customers, English law governs the terms and the English courts have non-exclusive jurisdiction.

When changes to our terms require acceptance, a pop-up at your next login lets you accept or decline. Accepted changes take effect immediately. If you do not wish to continue, contact us to close the account and withdraw available funds, subject to regulatory checks.

Email [email protected] for questions about these terms. Our team also answers enquiries through chat and telephone.