Contact Yeti Casino Support

Contact our team

Reach us by live chat, telephone or email for help with your account. Our support channels operate around the clock.

We monitor incoming email throughout the day. Our expected reply time is within an hour, although this is not a guaranteed response deadline.

Registration and verification

Our agents can help if you have difficulty opening an account. A screenshot of the problem can help us work out what has happened.

If we need documents to verify your account, we will tell you what to provide. Requests usually cover your identity, your address and the payment method you used. We may ask for a passport or identity card, an address document such as a utility bill, and payment-method evidence.

Taking a break

You can ask our team to arrange a time out or self-exclusion using chat, telephone or email. You can also set these controls yourself through My Account, under Limits and Timeout.

Complaints

Start by bringing your service complaint to our customer support team. Once our internal process has finished and we have given a final decision, a dispute that remains unresolved can go to eCOGRA. Its independent adjudication service does not charge you a fee.