Yeti Casino Privacy Policy

Information for your account

We are operated by L&L Europe Ltd. We use personal information for specific purposes, including running accounts, meeting regulatory duties, preventing fraud and supporting safer gambling.

Registration information includes your name, address, birth details, contact details, payment methods and a leaderboard nickname. The basis for using each item depends on its purpose. Relevant bases include our contract with you, legal duties and consent for marketing you have chosen to receive.

Verification and payment records

Identity-checking providers return information about whether your identity, age and documents have been verified. Banks and payment providers supply transaction details, payment status and account identifiers to support deposits, withdrawals and fraud prevention.

We may ask for further documents about your identity, address, payment method or the origin of your money. During an affordability review, missing requested evidence may lead to temporary limits on deposits or restricted access. Our support team can discuss alternatives where these are feasible.

Safer gambling information

GAMSTOP supplies identification and contact information used for exclusion checks and regulatory responsibilities. If you have excluded yourself, keep your registration information current.

We monitor account activity for signs that gambling may be causing harm. We also examine financial transactions and account activity for patterns that may need further investigation. This includes payment methods, deposits, withdrawals and how frequently the account is used.

Marketing preferences

You can stop promotional email and text messages by withdrawing permission, using an email unsubscribe option or contacting us. Our marketing arrangements also include an existing-customer soft opt-in. We respect requests to stop contact and do not send promotional messages to self-excluded customers.

Sharing and keeping information

We may provide relevant records to gambling regulators or law-enforcement bodies when required by law or where appropriate for detecting or preventing crime. We assess law-enforcement requests individually for lawfulness, necessity and proportionality.

In rare urgent situations, we may share the minimum information needed with emergency services or appropriate authorities to protect you or another person. Additional legal conditions apply when sensitive health information is involved.

Some records must remain for legally required periods, including identity checks and financial transactions. Safer-gambling duties also affect retention. Restrictions connected with a service provider's betting or gaming rules may require longer storage.

Security and privacy concerns

We incorporate data protection into the design of our processes and limit collection to information needed for lawful purposes. Staff responsibilities are divided so that no one employee controls all customer data. We regularly examine and test our protections.

You can contact us about a privacy concern at [email protected]. You may also complain directly to the UK Information Commissioner's Office at any time. We encourage contact with us first, but this is not a condition of approaching the regulator. We acknowledge privacy complaints within 30 days and then address them without undue delay.